Retrieved Title(s):27 . Publication type: Book Tilte: Customer relationship management: profit through knowledge Author(s): Anthony Gandy Publication Data: Canterbury, Kent: CIB Publishing Publication Year: 2000 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: The one to one manager: real-world lessons in customer relationship management Author(s): Don Peppers Martha Rogers Publication Data: Oxford: Capstone Publication Year: 2000 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Total relationship marketing Author(s): Evert Gummesson (Author), Publication Data: Oxford: Butterworth-Heineman Publication Year: 2002 Edition: 2nd ed. ISBN: 0-7506-5407-4 Copie(s) info.: ● Total number of Copie(s):5 . Publication type: Book Tilte: Relationship marketing: strategy and implementation Author(s): Helen...[et al.] Peck Publication Data: Oxford: Butterworth Heinemann Publication Year: 1999 Copie(s) info.: ● Total number of Copie(s):2 . Publication type: Book Tilte: Customer relationship management: a strategic imperative in the world of e- business Author(s): Stanley Brown (ed.), Publication Data: Toronto: John Wiley and Sons Publication Year: 2000 Call Number: 658.812 BRO ISBN: 0-471-64409-9 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Customer relationship management Author(s): Kristen Anderson (Author), Carol Kerr (Author), Publication Data: New York: McGraw - Hill Publication Year: 2002 Call Number: 658.812 AND Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: The Relationship-based enterprise: powering business success through customer relationship management Author(s): Ray Mckenzie (Author), Publication Data: Toronto: McGraw - Hill Publication Year: 2000 Call Number: 658.812 MCK Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Attracting perfect customers: the power of strategic synchronicity Author(s): Stacey Hall (Author), Jan Brogniez (Author), Publication Data: San Francisco: Berrett-Koehler Publishers, Inc. Publication Year: 2001 Call Number: 658.812 HAL Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: The customer delight principle: exceeding customers' expectations for bottom-line success Author(s): Timothy keiningham (Author), Terry Vavra (Author), Publication Data: Chicago: McGraw - Hill Publication Year: 2001 Call Number: 658.812 KEI Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: The relational enterprise: moving beyond CRM to maximize all your business relationships Author(s): Kenneth Carlton Cooper (Author), Publication Data: New York: Amacom Publication Year: 2002 Call Number: 658.812 COO ISBN: 0-8144-0669-6 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Loyalty Rules Author(s): Frederick F. Reichheld (Author), Publication Data: Boston, Massachusetts: Harvard Business School Press Publication Year: 2001 Call Number: 658.812 REI Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Customer equity: building and management relationships as valuable assets Author(s): Robert C. Blattberg (Author), Gary Getz (Author), Jacquelyn S. Thomas Thomas (Author), Publication Data: Boston: Harvard Business School Press Publication Year: 2001 Call Number: 658.812 BLA Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Successful service operations management Author(s): Richard Metters (Author), Kathryn King-Metters (Author), Madeleine Pullman (Author), Publication Data: Mason, Ohio: South - Western Publication Year: 2003 Call Number: 658.812 MET Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: The customer differential: the complete guide to implementing customer relationship management Author(s): Melinda Nykamp (Author), Publication Data: New York: Amacon Publication Year: 2001 Call Number: 658.812 NYK ISBN: 0-8144-0622-X Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Customer winback: how to recapture lost customers and keep them loyal Author(s): Jill Griffen (Author), Michael W. Lowenstein (Author), Publication Data: San Francisco: Jossey - Bass Publication Year: 2001 Call Number: 658.812 GRI Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: One to one B2B: customer development strategies for the business-to-business world Author(s): Don Peppers (Author), Martha Rogers (Author), Publication Data: New York: Currency Doubleday Publication Year: 2001 Call Number: 658.812 PEP Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: The new market leaders: who's winning and how in the battle for customers Author(s): Fred Wiersema (Author), Publication Data: New York: The Free Press Publication Year: 2001 Call Number: 658.812 WIE ISBN: 0-7432-0465-4 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Guanxi: relationship marketing in a Chinese context Author(s): Y. H. Wong (Author), Thomas K. P. Leung (Author), Publication Data: New York: International Business Press Publication Year: 2001 Call Number: 658.812 WON ISBN: 0-7890-1289-8 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Relationship Marketing: creating stakeholder value Author(s): Martin Christopher (Author), Adrian Payne (Author), David Ballantyne (Author), Publication Data: Oxford: Butterworth - Heinemann Publication Year: 2002 Call Number: 658.812 CHR Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: CRM at the speed of light: capturing and keeping customers in internet real time Author(s): Paul Greenberg (Author), Publication Data: New York: McGraw-Hill/ Osborne Publication Year: 2002 Edition: 2nd ed. Call Number: 658.812 GRE ISBN: 0-07-222416-9 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Successful global account management: key strategies and tools for managing global customers Author(s): Kevin Wilson (Author), Nick Speare (Author), Sam Reese (Author), Publication Data: London: Kogan Page Limited Publication Year: 2002 Call Number: 658.812 WIL ISBN: 0-7494-3604-2 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Customer relationship management: electronic customer care in the new economy Author(s): Andreas Muther (Author), Publication Data: Berlin: Springer Publication Year: 2002 Call Number: 658.812 MUT ISBN: 3-540-41377-4 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Beyond world class: building character, relationships, and profits Author(s): Alan M. Ross (Author), Publication Data: Chicago, IL: Dearborn Trade Publishing Publication Year: 2002 Call Number: 658.812 ROS ISBN: 0-7931-4905-3 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Perfect customer care: all you need to get it right first time Author(s): Ted Johns (Author), Publication Data: Parktown: Random House Business Books Publication Year: 2003 Call Number: 658.812 JOH ISBN: 1-8441-3153-X Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: Customers.com: how to create a profitable business strategy for the Internet and beyond Author(s): Patricia B. Seybold (Author), Ronni T. Marshak (Author), Publication Data: New York: Times business Publication Year: 1998 Call Number: 658.812 SEY ISBN: 0-8129-3037-1 Copie(s) info.: ● Total number of Copie(s):3 . Publication type: Book Tilte: Customer relationship management : concepts and cases Author(s): Alok Kumar Rai (Author), Publication Data: New Delhi: PHI Learning Private Limited Publication Year: 2013 Edition: 2nd ed. Call Number: 658.812 RAI ISBN: 978-81-203-4695-6 Copie(s) info.: ● Total number of Copie(s):1 . Publication type: Book Tilte: The one to one future : building relationships one customer at a time Author(s): Don Peppers (Author), Martha Rogers (Author), Publication Data: New York: Doubleday Publication Year: 1993 Call Number: 658.812 PEP ISBN: 0-385-48566-2 Copie(s) info.: ● Total number of Copie(s):1